Refund & Cancellation Policy

EduLynx ERP is licensed on a one-time purchase model with an optional Annual Maintenance Contract (AMC) for ongoing updates, support and maintenance. This policy outlines the conditions under which refunds and cancellations are processed.

Refunds for the one-time license fee are available under the following conditions:

• Eligibility period — refund requests must be submitted within 30 days of the date of purchase.
• Unused license — the license must not have been activated or used to set up an institutional tenant on the platform. Licenses that have been activated and used to enter institutional data are not eligible for a refund.
• Processing — approved refunds will be processed within 7 business days and credited to the original payment method.

Partial refunds may be considered on a case-by-case basis for licenses activated within the eligibility period where the institution has encountered a documented issue that prevents meaningful use of the platform.

The following are not eligible for refunds:

• AMC fees — Annual Maintenance Contract fees are non-refundable once the service period has commenced.
• Customisation work — fees paid for any custom development, integration or configuration work specific to your institution.
• Training services — fees paid for on-site or remote training sessions that have been delivered.

Institutions may cancel their Annual Maintenance Contract under the following terms:

• Notice period — cancellation requests must be submitted at least 30 days before the AMC renewal date.
• Effect of cancellation — upon AMC cancellation, your institution retains access to the platform under the terms of your license, but will no longer receive platform updates, new features, technical support or maintenance services.
• Reinstatement — a cancelled AMC may be reinstated at the prevailing AMC rate. Reinstatement may require payment for any lapsed period.

To submit a refund or cancellation request, contact us at founder@krislynx.com with the following information:

• Institution name and the name of the authorised contact.
• Order or invoice reference number.
• Reason for the refund or cancellation request.
• For refunds: date of purchase and whether the license has been activated.
• For AMC cancellations: the current AMC period and desired cancellation date.

We will acknowledge your request within 3 business days and communicate the outcome.

If you are dissatisfied with the outcome of a refund or cancellation request, you may escalate the matter by writing to founder@krislynx.com with the subject line “Refund Dispute”. Disputes will be reviewed by KRISLYNX TECHNOLOGIES PRIVATE LIMITED management. All disputes are governed by the terms set out in our Terms of Service, including the governing law and jurisdiction provisions.

We may update this policy from time to time. Material changes will be communicated to institution administrators. The current version of this policy is always available on this page.